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fDesc[0] = "The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. <br /> <br /> Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation. <br /> <br /> - Record and maintain CI attributes &amp; IT service dependencies<br /> - Establish &amp; track CI ownership and accountability<br /> - Track CIs by type, owner, dept., environment, status and vendor<br /> - Establish relationships within and between IT services and CIs<br /> - Maintain data integrity through audit tracking &amp; change logs<br /> - Determine CI status, generate compliance reports<br /> - Link CIs to specific documentation including policies, processes, procedures and supporting reference materials<br /> - Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality<br /> - Custom reports, record duplication and data export functions<br /> - Dynamically update IT Service and CI relationships<br /> - Track inactive, non-standard and/or non-complaint CIs<br /> - Copy and export CI data and related reports<br /> - Generate business-specific IT Service Catalog with pricing<br /> - Import, export and dynamically update CI information<br /> ...and many more features!<br /> <br /> The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:<br /> <br /> - Configuration Management Policy Template / Example<br /> - Configuration Management Process Overview / Example<br /> - Multiple Configuration Management Procedure Examples";

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