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fDesc[0] = "eTellicom VisualContact features :<br /> - Screen pops<br /> - User GUI configuration (queue announcements, recording etc)<br /> - Call Back<br /> - Multimedia queuing &ndash; Voice/Email/Fax (Web chat in development)<br /> - Unlimited Queues/Agents<br /> - Agents skill based routing<br /> - Agents can belong to any number of queues<br /> - 3 levels of call centre agents<br /> - Visibility of call details in real-time, as well as daily statistics";

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