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fDesc[0] = "Samsung OfficeServ ACD Call Centre is specifically tailored for mid sized organisations or corporate departments requiring a sophisticated customer interaction management solution for 10 to 100 agents. It is designed to enhance customer service levels, lower call abandonment rates, increase staff productivity and accountability. Call centre agents are presented with a simple &lsquo;toolbar&rsquo; on their desktop PC allowing them to perform basic telephony functions as well as agent duties. The fully customisable toolbar provides complete functionality for agents, leaving the desktop clear for other business applications.<br /> Features:<br /> - Simple agent toolbar with performance indicators.<br /> - Multiple queues, each uniquely configurable.<br /> - Real time visibility of queuing and call activity.<br /> - Wrap up time and completion codes.<br /> - Informative screen pops appear when calls are received.";

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