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fDesc[0] = "CCView is a call center management solution to help you manage your contact center operations and handle your high-volume complex calls. With this program, the supervisor can use the built-in management reports, instant messaging, and real time monitoring, to instantly improve customer service levels. Also, you have an access to the real-time and historical information gathered over time. Easily identify staffing deficiencies that need improvement and increasing overall group performance.";

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