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fDesc[0] = "Citsmart ITSM is a powerful tool for ITSM, Service Management, Service Desk, Help Desk, ITIL, Support Software, Shared Services,Customer Services, BPM. Citsmart ITSM is a Web tool for IT service management based on ITIL Library best practices and through its processes, it supports the IT to become a strategic partner of the business, delivering value to your customers through services.";

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