var fDesc=new Array(); fDesc[0] = "Tickets are created from e-mails and show up as list items in SharePoint.
SharePoint/Office Live is an environment that Microsoft is favoring strongly. This makes HelpDesk OSP safe for the future, and users get a lot of features and possibilities.

HelpDesk OSP combines three main parts:

- Add-in for Outlook, installed on every helpdesk worker’s client machine or on a server placed Outlook for use with OWA. No installation on SharePoint necessary!
- SharePoint/Office Live Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint and Office Live, and they can be highly customized to suit the organization's needs.
- Statistics application, OLAP Reporting Tool for Excel"; function tShowHide(id, show) { var s = document.getElementById("desc"); if ((s.innerHTML.length<=212 || show==1) && show!=2) { s.innerHTML = fDesc[id]; if (document.getElementById('m1')) document.getElementById('m1').style.display='none'; if (document.getElementById('m2')) document.getElementById('m2').style.display='none'; if (document.getElementById('more_txt')) document.getElementById('more_txt').style.display='inline'; } else { s.innerHTML = ''; } }