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fDesc[0] = "This practical approach to facilitating common challenges facing modern organizations provides an intuitive solution to optimize service delivery and management. IT departments can avoid slow, unmanaged service which can be both damaging to their reputation and cause loss in productivity as well as easily provide statistics which help justify their cost.<br /> <br /> By employing a web-base solution, Active Servicedesk has minimal rollout and maintenance implications and maximizes accessibility for both office and remote users alike.<br /> <br /> User-defined workflow allows users to map out business processes and allocate tasks and approval levels to the relevant personnel. With options for branching and on-the-fly sub-task generation the workflow can dynamically be altered to suite the particular situation.<br /> <br /> Features:<br /> <br /> - Web based<br /> - End user call logging<br /> - Knowledgebase<br /> - Service level agreements<br /> - Escalations<br /> - Workflow (including authorizations)<br /> - User defined forms<br /> - Call logging against devices<br /> - Email and sms notifications";

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