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fDesc[0] = "Ken Ross, Sr. Product Manager and Craig Ravellette, Engineering Manager and Brian Burchfield provide an overview and demo of the new features in the KBOX 1000 v 5.0 release. This new release includes several significant enhancements to features and improves usability in the following areas: Enhanced Help Desk queue and new hierarchical ticket capabilities, New Mac OS X scripting and software metering features, New Dell Openmanage Client and Server Update Services support, Secure offline network patching, and New Organizational Management Module for enhanced cross-organizational resource sharing and reporting.";

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