var fDesc=new Array(); fDesc[0] = "Avaya IP Agent is a software application with advanced telephony features for agents in a contact center. Agents can use it to work in the following methods:
- On-site at the contact center
- On-site or off-site using Voice over Internet Protocol (VoIP)
- Off-site using analog connections over a Public Switched Telephone Network (PSTN).
The advanced telephony features are controlled by Avaya IP Agent through its direct communication with an Avaya communication server."; function tShowHide(id, show) { var s = document.getElementById("desc"); if ((s.innerHTML.length<=212 || show==1) && show!=2) { s.innerHTML = fDesc[id]; if (document.getElementById('m1')) document.getElementById('m1').style.display='none'; if (document.getElementById('m2')) document.getElementById('m2').style.display='none'; if (document.getElementById('more_txt')) document.getElementById('more_txt').style.display='inline'; } else { s.innerHTML = ''; } }