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fDesc[0] = "Satisfying the first proper requirement for any software, ServiceDesk is easy -- even for computer illiterates. Unlike a few packages that peripherally compete (written in clumsy DOS), ServiceDesk was written in Windows from the ground up. Thus, displays are highly graphic, colorful, and rich with data, complimenting a user interface that&#039;s intuitive, natural and simple. Commands may be accessed, at your option, either by mouse, on-screen command button, or quick keys, and ServiceDesk is designed to contemplate your needs, taking actions for you when circumstances suggest. Not a mass-market software for mere auxiliary functions, ServiceDesk is a customized operations software, providing the automated nuts and bolts for what you really do, as a service call-oriented office, in delivering service to your customers. Built in Windows (not DOS) from the ground up, it&#039;s enhanced interface is rich with color, graphical detail, uses simple point and click, and is even easier to use than the Windows standard. <br /> Provides computer-based input, tracking, messaging, and associated processing for every incoming call. Four Callsheets simultaneously displayed on one page, allowing immediate, intuitively natural access to four-times more information. Desk-to-desk transmission of Callsheets, variable-length hibernation with alarm features, MoreInfo and Extra notes, CustomerDbase Search and Insert, auto-StreetFind and Insert, auto-QuickFormInsert, auto-dialing, auto-download of messages from remote answering service, etc. <br /> Features a custom, on-screen map of your specific service territory. Shows the relative geographic locations, and time, for each job, with every technician&#039;s route geographically displayed in color-coded, sequential fashion. Allows for geographic on-screen tech assignment, editing, re-routing, auto-dial of customers in schedule, printout of schedule, remote dispatch, alpha-numeric paging, etc, etc., etc. Also shows location of any job being scheduled relative to geography and existing appointments.";

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