var fDesc=new Array();
fDesc[0] = "EasyErlang© is a feature-rich yet very easy to use staffing calculator and planning tool for call centers, help desks and virtually any telephone and email contact centers. It analyzes customer telephone call traffic, calculates how many customer service representatives (CSRs) and telephone lines are needed to provide satisfactory level of service, and displays key metrics of customer experience and CSR workload.";

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