Advanced call center in Title/Summary

Advanced Call Center

Answering machine software with personal greeting messages takes your telephone messages while you are away. Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings and caller's name announcement with speech synthesis. "Black" and "white" lists filter calls based on caller database, call origin and other parameters.

• Publisher: Pingram Software
• Last updated: July 17th, 2009

PrettyMay Call Center for Skype

PrettyMay Call Center for Skype lets medium and small businesses quickly and affordably implement Skype PBX system. PrettyMay Call Center for Skype can support up to 30 concurrent Skype or Skypein lines without any extra hardware required. PrettyMay CCS use each Skype instance to handle incoming calls respectively without interrupting other Skype instances.

• Publisher: PrettyMay Team
• Home page: www.prettymay.net
• Last updated: December 25th, 2012

Voicent Call Center CRM

Voicent Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. You can use it to automatically track all customer interactions, save and manage customer opt-out and contact preferences, display customer information to agents, efficiently recognize callers and serve them accordingly, design and manage sales and marketing campaigns.

• Publisher: Voicent Communications, Inc.
• Last updated: July 2nd, 2018

Advanced call center in Description

eCall 3GPP InBand PSAP IVS Server

eCall PSAP Server and 3gpp Inband Modem Server that decodes MSD/FDS and post the information to the enterprise level application platform. (E.g. Webservice, database, or application) Supports PUSH, PULL and DTMF mode. (eCall Router InBand Router).

• Publisher: Gradient Technologies, LLC
• Last updated: November 18th, 2024

CT Developer Studio

Integrate computer with telephony quickly and easily. Develop and run IVR applications on your Windows PC. IVR software development should not be difficult! CT Developer Studio helps you develop and host automated call handling systems.

• Publisher: Pingram Software
• Last updated: March 16th, 2008

CRM Dashboard

CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.

• Publisher: Voicent Communications, Inc
• Home page: voicent.com
• Last updated: April 14th, 2014

Mekashron Call-Center

Mekashron Call Center gives you complete visibility and control of your call center operations, with a comprehensive set of graphs and reports that give you deep insight into how your call center is performing. Get detailed data on your campaigns, including who has been contacted by voice, fax, email, and SMS. Compare by agent, type of customer, customer location, time periods and more.

• Publisher: Mekashron
• Last updated: March 30th, 2018

CC Agent

When the Jabra CC Agent App is installed on the Cisco Finesse Call Center softphone server, all agents equipped with Jabra Biz 2300 USB and Jabra Biz 2400 II CC USB headsets or Jabra QD headsets with Jabra Link 260/265 USB adapter, can control the following Finesse softphone features directly from their Jabra headset control boxes: Ready/Not Ready state (toggle) , Record Call, Sign off.

• Publisher: GN Group
• Home page: www.jabra.com
• Last updated: December 26th, 2017

Additional Advanced call center selection

Advanced Call Recorder

Advanced Call Recorder records telephone conversations to your computer's hard disk

• Publisher: Rayslab Inc.
• Last updated: December 25th, 2009

Avaya Aura® Call Center Elite Multichannel

Avaya Aura Call Center Elite Multichannel is a program that offers options for contact handling (voice, email, chat and SMS) allowing customers to be treated in an efficient manner and enabling a greater business effectiveness. You can get in contact with your customers and take care of their needs.

• Publisher: Avaya
• Last updated: June 5th, 2015

PhraseExpress

It lets you use Text Autocompletion in any application. You will be able to speed up your typing in any program, such text editors, email programs, web browsers, database applications, EMR, etc. PhraseExpress can save hours of typing in technical support, customer care, help desk, call center and medical transcription.

• Publisher: Bartels Media GmbH
• Home page: www.phraseexpress.com
• Last updated: November 18th, 2024

Athtek Skype Recorder

Athtek Skype Recorder is an advanced audio and video recorder for Skype users. The program works with your Skype and takes high-quality recordings of Skype conversations. It can record Skype chats on both side and save recorded audio files as MP3, OGG, WMA, FLAC formats, while video files as AVI format.

• Publisher: AthTek Software
• Home page: www.athtek.com
• Last updated: January 22nd, 2018

Axon Virtual PBX

Axon is a virtual IP PBX for Windows designed to manage phone calls in a business or call center environment. This software works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology, offering all the normal features of a traditional PBX routing all calls within a business.

• Publisher: NCH Swift Sound
• Home page: www.nch.com.au
• Last updated: April 21st, 2016

WhoCalls

WhoCalls will use your modem to detect the CallerID of a calling party. You may also use WhoCalls to display the caller information in an external database. Samples of a Call Center in MsAccess, Excel and MsOutlook are included. When configured as a Server, WhoCalls only needs one modem for the Caller ID reception and then distributes the information to clients on the network.

• Publisher: MAW Software
• Home page: www.mawnet.com
• Last updated: February 21st, 2011

Freeway

Freeway the OpenSource eCommerce platform sells Products, Services, Events and subscriptions all bundled with e-Marketing, SMS-Marketing and management reports. Now with a full AJAX admin tool.

• Publisher: ZacWare
• Last updated: July 27th, 2010

Voice2Phone Auto Dialer

Voice2Phone Auto Dialer software can be configured to accept and record both touch tone and voice responses for added flexibility for you and your target audience. Voice2Phone Auto Dialer includes an automatic voice mail and answering machine recognition option that can be configured to your specifications.

• Publisher: Voice2Phone
• Last updated: September 22nd, 2020

Voicent CallCenterManager

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:- Manage Agent Performance Quality - Easy call monitoring and recording, "whisper coaching" capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability.

• Publisher: Voicent Communications, Inc.
• Home page: www.voicent.com
• Last updated: March 19th, 2021

Norstar Voice Mail Manager

Norstar Voice Mail meets the needs of larger organizations that want a comprehensive voice mail, auto attendant product that can also offer advanced features like Fax Messaging, Desktop Messaging, AMIS and Digital Networking, and VPIM. Norstar Voice Mail minimizes the initial investment because it has a 2-channel entry point and can expand in 2, 4, 6, or 8 channel increments, up to 16 channels.

• Publisher: Nortel
• Last updated: December 5th, 2009