Create flowcharts for call center in Title/Summary

PrettyMay Call Center for Skype

PrettyMay Call Center for Skype lets medium and small businesses quickly and affordably implement Skype PBX system. PrettyMay Call Center for Skype can support up to 30 concurrent Skype or Skypein lines without any extra hardware required. PrettyMay CCS use each Skype instance to handle incoming calls respectively without interrupting other Skype instances.

• Publisher: PrettyMay Team
• Last updated: December 25th, 2012

Voicent Call Center CRM

Voicent Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. You can use it to automatically track all customer interactions, save and manage customer opt-out and contact preferences, display customer information to agents, efficiently recognize callers and serve them accordingly, design and manage sales and marketing campaigns.

• Publisher: Voicent Communications, Inc.
• Home page: www.voicent.com
• Last updated: July 2nd, 2018

Advanced Call Center

Answering machine software with personal greeting messages takes your telephone messages while you are away. Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings and caller's name announcement with speech synthesis. "Black" and "white" lists filter calls based on caller database, call origin and other parameters.

• Publisher: Pingram Software
• Home page: www.voicecallcentral.com
• Last updated: July 17th, 2009

Create flowcharts for call center in Description

CT Developer Studio

Integrate computer with telephony quickly and easily. Develop and run IVR applications on your Windows PC. IVR software development should not be difficult! CT Developer Studio helps you develop and host automated call handling systems.

• Publisher: Pingram Software
• Last updated: March 16th, 2008

CRM Dashboard

CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.

• Publisher: Voicent Communications, Inc
• Home page: voicent.com
• Last updated: April 14th, 2014

eCall 3GPP InBand PSAP IVS Server

eCall PSAP Server and 3gpp Inband Modem Server that decodes MSD/FDS and post the information to the enterprise level application platform. (E.g. Webservice, database, or application) Supports PUSH, PULL and DTMF mode. (eCall Router InBand Router).

• Publisher: Gradient Technologies, LLC
• Last updated: November 23rd, 2015

Mekashron Call-Center

Mekashron Call Center gives you complete visibility and control of your call center operations, with a comprehensive set of graphs and reports that give you deep insight into how your call center is performing. Get detailed data on your campaigns, including who has been contacted by voice, fax, email, and SMS. Compare by agent, type of customer, customer location, time periods and more.

• Publisher: Mekashron
• Home page: www.mekashron.com
• Last updated: March 30th, 2018

CC Agent

When the Jabra CC Agent App is installed on the Cisco Finesse Call Center softphone server, all agents equipped with Jabra Biz 2300 USB and Jabra Biz 2400 II CC USB headsets or Jabra QD headsets with Jabra Link 260/265 USB adapter, can control the following Finesse softphone features directly from their Jabra headset control boxes: Ready/Not Ready state (toggle) , Record Call, Sign off.

• Publisher: GN Group
• Home page: www.jabra.com
• Last updated: December 26th, 2017

Additional Create flowcharts for call center selection

Avaya Aura® Call Center Elite Multichannel

Avaya Aura Call Center Elite Multichannel is a program that offers options for contact handling (voice, email, chat and SMS) allowing customers to be treated in an efficient manner and enabling a greater business effectiveness. You can get in contact with your customers and take care of their needs.

• Publisher: Avaya
• Home page: support.avaya.com
• Last updated: June 5th, 2015

Microsoft Office Visio

Microsoft Office Visio Professional 2013 is a program that allows you to create professional diagrams to simplify complex information with updated shapes, collaboration tools and data-linked diagrams. You can also create an organization chart from a data source such as an Excel workbook or Active Directory.

• Publisher: Microsoft
• Last updated: May 22nd, 2023

PhraseExpress

It lets you use Text Autocompletion in any application. You will be able to speed up your typing in any program, such text editors, email programs, web browsers, database applications, EMR, etc. PhraseExpress can save hours of typing in technical support, customer care, help desk, call center and medical transcription.

• Publisher: Bartels Media GmbH
• Home page: www.phraseexpress.com
• Last updated: July 18th, 2023

Axure RP Pro

Create flowcharts, wireframes, mockups, user journeys, personas, idea boards and more. Quickly drag and drop elements from built-in or custom libraries to create your diagrams. Then, style it with fills, gradients, line styles, and text formatting. Annotate your diagrams and prototypes to specify functionality, keep track of tasks, or store project information.

• Publisher: Axure Software Solutions, Inc.
• Last updated: June 16th, 2023

Axon Virtual PBX

Axon is a virtual IP PBX for Windows designed to manage phone calls in a business or call center environment. This software works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology, offering all the normal features of a traditional PBX routing all calls within a business.

• Publisher: NCH Swift Sound
• Last updated: April 21st, 2016

WhoCalls

WhoCalls will use your modem to detect the CallerID of a calling party. You may also use WhoCalls to display the caller information in an external database. Samples of a Call Center in MsAccess, Excel and MsOutlook are included. When configured as a Server, WhoCalls only needs one modem for the Caller ID reception and then distributes the information to clients on the network.

• Publisher: MAW Software
• Home page: www.mawnet.com
• Last updated: February 21st, 2011

Athtek Skype Recorder

Athtek Skype Recorder is an advanced audio and video recorder for Skype users. The program works with your Skype and takes high-quality recordings of Skype conversations. It can record Skype chats on both side and save recorded audio files as MP3, OGG, WMA, FLAC formats, while video files as AVI format.

• Publisher: AthTek Software
• Home page: www.athtek.com
• Last updated: January 22nd, 2018

Voice2Phone Auto Dialer

Voice2Phone Auto Dialer software can be configured to accept and record both touch tone and voice responses for added flexibility for you and your target audience. Voice2Phone Auto Dialer includes an automatic voice mail and answering machine recognition option that can be configured to your specifications.

• Publisher: Voice2Phone
• Last updated: September 22nd, 2020

Voicent CallCenterManager

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:- Manage Agent Performance Quality - Easy call monitoring and recording, "whisper coaching" capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability.

• Publisher: Voicent Communications, Inc.
• Last updated: March 19th, 2021

MyDraw

MyDraw for Mac is a powerful software for creating diagrams. It provides full MS Visio compatibility (import and export for Visio files and stencils), large selection of shapes, vector drawing tools, automatic layout algorithms and more.

• Publisher: Nevron Software LLC
• Home page: www.mydraw.com
• Last updated: February 2nd, 2023