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Help desk software process diagram in Title/Summary

Lucid Help Desk

Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests).

Publisher: Lucid Enterprises, Inc
Home page: www.lucidcc.com
Last updated: May 27th, 2020

Web Help Desk

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more!

Publisher: SolarWinds
Home page: www.solarwinds.com
Last updated: May 26th, 2020

versaSRS allows you to prioritise, assign, track, report and audit your issues, whatever they may be - from software bugs and help desk tickets to project tasks and change requests. Improve Service Levels & Customer Satisfaction by utilizing a system which enables organizations to fully manage customers - to increase productivity, reduce service desk workload and reduce operational costs.

Publisher: VersaDev Pty Ltd
Home page: www.versasrs.com
Last updated: October 30th, 2017

Help desk software process diagram in Description

Web Tracks 2011

WEB TRACKS it is an Help Desk Software with Automated Ticket Assignments & Email Alerts. Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments.

Publisher: GRITWARE, LLC
Home page: www.gritware.com
Last updated: June 17th, 2011

Track-It!

Screenshot TourIt helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before including mobile help desk access. But Track-It! is more than just help desk software - it’s a single platform for IT management that will satisfy the broader needs of your business.

Publisher: Numara ® Software, Inc.
Home page: www.numarasoftware.com
Last updated: May 28th, 2012

HelpDesk

ServiceDesk Plus is a web based IT Help Desk software that offers an integrated solution of Request Management(Trouble ticket tracking), Asset Management, SLA management, Purchase Management, Contracts management, Self-service portal management, Knowledge management in a easy to use package, to help you have a full fledged IT help desk and a productive IT Staff.

Publisher: helpdesk.com
Home page: www.helpdesk.com
Last updated: March 28th, 2012

HelpTrac

For over 10 years, thousands of companies all over the world have enjoyed the benefits of using HelpTrac.They know our features rival packages costing 10 times the price.They know our prices can't be beaten. They know our support is second to none.They know our package is extremely easy to use.They know HelpTrac is the best solution for their help desk needs.

Publisher: Monarch Bay Software, Inc.
Last updated: October 10th, 2011

BMC Track-It!

Track-It! is an IT help-desk software and asset management solution. With this program you can centralize the documentation of known issues and use keyword search to find solutions, keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Publisher: BMC Software
Last updated: January 31st, 2017

Additional Help desk software process diagram selection

HEAT

HEAT help desk software integrates core service and support components into one complete help desk software solution to reduce costs and increase operational efficiency. HEAT, and its modules listed below, offers a powerful and flexible solution, with one of the industry’s lowest total costs of ownership.

Publisher: FrontRange Solutions
Last updated: September 10th, 2015

ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk software with integrated asset and project management capabilities. The program provides good visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. It features powerful integrations with IT management apps, smart automation, extensive reporting capabilities, codeless customizations, and more.

Publisher: Zoho Corporation Pvt. Ltd.
Home page: www.manageengine.com
Last updated: August 30th, 2022

Tivoli Provisioning Manager Express for Software Distribution - Agent

Tivoli® Provisioning Manager Express for Software Distribution helps automate inventory and manage software distribution. It helps you identify non-compliant users and quickly deploy critical software updates to reduce end-user downtime and the need for costly help-desk support.

Publisher: IBM
Home page: www-01.ibm.com
Last updated: August 19th, 2011

Polar Help Desk

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

Publisher: Polar
Home page: www.polarsoftware.com
Last updated: June 10th, 2019

Alchemy Network Inventory

Alchemy Network Inventory is a powerful, flexible and cost-effective solution for inventorying your network computers. It allows the network administrator to collect information about hardware and software installed on the client workstations easily and fast. It does not require installing the client module on the client PCs that saves a lot of time to the system administrators.

Publisher: M.I.S.Helpers
Last updated: May 26th, 2020

ViewletCam

ViewletCam is the fastest, easiest way to record PC applications, PowerPoint presentations, animations, and video directly from your PC screen and generate Flash movies for use in demos, troubleshooting, training classes, and presentations.ViewletCam's new PowerPoint Add-in makes it effortless for you to record and publish and convert PowerPoint to Flash in minutes

Publisher: Qarbon
Home page: www.qarbon.com
Last updated: May 26th, 2020

Help Desk Authority Windows Client

Help Desk Authority Windows Client is the only IT help desk solution you need to assist users if your organization is a small-to- medium sized business. It offers robust and intuitive support ticket system workflows, dashboards and reporting along with advanced capabilities such as automation and self-service (included with Enterprise edition and available add-ons for Professional edition).

Publisher: Dell Inc.
Last updated: December 13th, 2012

ClickCharts Diagram & Flowchart Software

Lay out your ideas, organization, process or create UML diagrams with this free flow diagram and flowchart maker software for Windows. Create data flow or value stream diagrams and find process optimization opportunities by identifying bottlenecks. Export to jpg, gif, png.

Publisher: NCH Software
Home page: www.nchsoftware.com
Last updated: December 1st, 2021

SomeHelp

SomeHelp is free, simple IT help desk software which helps your IT team/support desk manage and administrate support calls from your own organisation's users or your customers. It has been deliberately designed for simplicity of use and although it is rich in features, if you do want the most sophisticated solution available then this may not be the database for you!

Publisher: SomeHelp
Last updated: May 24th, 2008

NetHelpDesk

With a powerful Windows interface, rich client web-enabling technology, a rich Customer/End-User web interface and a PDA/Handheld interface optimized for low bandwidth, NetHelpDesk provides an exceptional solution for any organisation with support personnel, who need access away from the office.

Publisher: NetHD
Home page: www.nethelpdesk.com
Last updated: October 27th, 2009