Help desk ticket escalation lottery in Title/Summary
Help Desk Authority Windows Client
Help Desk Authority Windows Client is the only IT help desk solution you need to assist users if your organization is a small-to- medium sized business. It offers robust and intuitive support ticket system workflows, dashboards and reporting along with advanced capabilities such as automation and self-service (included with Enterprise edition and available add-ons for Professional edition).
- Publisher: Dell Inc.
- Home page: www.scriptlogic.com
- Last updated: December 13th, 2012
SERVICE DESK TICKET TRACKING SYSTEM
Service Desk also has a complete inventory database so you can inventory everything from PC's to routers. Service Desk has a built in remote desktop function allowing you to securely connect to any PC on your local area network as if you were in front of that PC. This remote desktop function can be performed from any computer on the LAN to any other computer on the LAN.
- Publisher: Service Master Software, Inc.
- Last updated: July 16th, 2010
VersaSRS Help Desk
versaSRS allows you to prioritise, assign, track, report and audit your issues, whatever they may be - from software bugs and help desk tickets to project tasks and change requests. Improve Service Levels & Customer Satisfaction by utilizing a system which enables organizations to fully manage customers - to increase productivity, reduce service desk workload and reduce operational costs.
- Publisher: VersaDev Pty Ltd
- Home page: www.versasrs.com
- Last updated: October 30th, 2017
Help desk ticket escalation lottery in Description
Web Tracks 2011
WEB TRACKS it is an Help Desk Software with Automated Ticket Assignments & Email Alerts. Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments.
- Publisher: GRITWARE, LLC
- Home page: www.gritware.com
- Last updated: June 17th, 2011
BMC Track-It!
Track-It! is an IT help-desk software and asset management solution. With this program you can centralize the documentation of known issues and use keyword search to find solutions, keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
- Publisher: BMC Software
- Last updated: January 31st, 2017
HelpDesk
ServiceDesk Plus is a web based IT Help Desk software that offers an integrated solution of Request Management(Trouble ticket tracking), Asset Management, SLA management, Purchase Management, Contracts management, Self-service portal management, Knowledge management in a easy to use package, to help you have a full fledged IT help desk and a productive IT Staff.
- Publisher: helpdesk.com
- Last updated: March 28th, 2012
DataTrack System
The DataTrack System improves productivity and workflow by automating the administration of service and support activities. Its automation subsystem consolidates and simplifies help desk tasks, such as work order escalation and routing, into one powerful and easy-to-use tool.
- Publisher: Magnoware Systems
- Last updated: May 26th, 2020
Lotto Logic
Lottery Software Lotto Logic tracks lotto history, then processes it through range finder and range tracker technology. Lotto Logic is configurable for any lottery worldwide.
- Publisher: Timersoft
- Home page: www.timersoft.com
- Last updated: June 29th, 2018
Additional Help desk ticket escalation lottery selection
Web Help Desk
Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more!
- Publisher: SolarWinds
- Home page: www.solarwinds.com
- Last updated: May 26th, 2020
LDAP Plus AD Help Desk Professional Tool
LDAP Plus AD Help Desk Professional Tool provides a very simple windows-like interface to generate both AD and LDAP reports which you can print or export to various formats (Excel, CSV and LDIF). It also provides a very simple and easy wizard to schedule reports using windows scheduler or Linux cron
- Publisher: LDAPSoft
LogMeIn
LogMeIn is a system utility used to move files and folders between multiple computers,print files located on remote computers to local printers,keep remote computers up-to-date and secure,etc.Using it you will stay connected from virtually anywhere, as if you were in front of your computer.
- Publisher: LogMeIn, Inc.
- Last updated: July 18th, 2023
Symantec pcAnywhere
Symantec pcAnywhere 12.5 can connect almost any two computers, regardless of what OS either is running. However, as with any non-Web-based remote desktop program, pcAnywhere users need to know the exact IP address of the target computer . Moreover, to connect via the Internet, pcAnywhere requires a third-party VPN.
- Publisher: Symantec
- Last updated: May 3rd, 2012
- Publisher: Alchemy Lab
- Home page: www.alchemy-lab.com
- Last updated: April 24th, 2008
SRM Help Desk
The new web interface is provided to registered users with a number of different styles. The trial download is fully functional, but includes only one style of web pages. Newest IT Help Desk Program is SRM Help Desk . Similar in many ways to AccessAble Help Desk Pro Edition, it uses a Microsoft Access format .mdb on the backend but an easy to use, yet comprehensive front end.
- Publisher: Dennis Baggott
- Home page: www.lnsoftware.com
- Last updated: March 26th, 2011
Lucid Help Desk
Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests).
- Publisher: Lucid Enterprises, Inc
- Home page: www.lucidcc.com
- Last updated: May 27th, 2020
Remote Administrator
Radmin is one of the safest, fastest and most popular remote access software solutions designed for Windows. A remote computer screen can be viewed on a local monitor in either a window or a full-screen display. All mouse movements and keystrokes are transferred directly to the remote computer.
- Publisher: Famatech International Corp.
- Last updated: February 14th, 2008
Aventail Connect
Connect provides remote users of IT-managed devices with full access to key business applications—including back-connect applications such as VoIP soft phones and remote help desk—as if they were in the office. SonicWALL® Aventail® Smart Access™ technology automatically determines and deploys the right remote access method for the corporate resources that they need, based on policy.
- Publisher: SonicWALL, Inc.
- Home page: www.Sonicwall.com
- Last updated: April 27th, 2012
Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
- Publisher: Polar
- Home page: www.polarsoftware.com
- Last updated: June 10th, 2019
